The service

The whole file, end to end

Six connected parts take support work from the doorstep to the inspection file - with people checking every word that matters.

Capture

A form that guides support workers to audit-ready

·A personalised environment per resident: their support needs first, their plan's objective steps ready to tick off, their goals to link to
·Prompts what was agreed last session at the start of the next visit - follow-ups never slip, even when the shift changes hands
·Prompts the right questions at the right moment - safety checks, goal linkage, outcome evidence - so every session meets audit requirements whoever is on shift
·Built around the CARE method: concern, action, response, end result - per support need
·Communal safety checks, wellbeing quick-picks, room inspection with photo, satisfaction, safeguarding
·Missed visits recorded properly: the attempt, the reason and the follow-up
·Move-in paperwork and risk assessments on guided forms, completed by support workers at the doorstep or by your managers from the office

Production

A dedicated writing team

·Every session written up by trained documentation specialists - it's their whole job, not a side task for your support workers
·Notes built from the support worker's submission, the resident's history, your format rules and proven example notes
·Strict no-invention rules - anything unclear is queried back to the support worker who ran the visit, never papered over
·A second person reviews every note before release; rule-driven extra QA for new team members, post-query notes and random checks
·Standard turnaround of 24 working hours, agreed per client and measured live in your portal

Documents

Everything generated, nothing retyped

·Finished notes as branded PDF (the permanent record) and editable Word (your working copy)
·Support plans that maintain themselves: step completion dates and dated progress comments per area
·Routine wellbeing checks between sessions, written up and filed alongside the notes
·Quarterly reviews tracked on each resident's own cycle, captured by the support worker and written up by us
·Risk assessments prepared by our team, reviewed, then signed by the support worker with the resident
·Contact records built from sessions and wellbeing checks - nobody retypes anything, ever

Your landlord

Their portal current, their forms honoured

·Where your registered landlord requires case notes typed into their own system, we do that typing as part of the service
·Every entry tracked to done, so your file and your landlord's portal never drift apart
·Referrals, risk assessments, support plans and reviews produced on your landlord's own document formats, rebuilt faithfully rather than approximated
·Session notes on your own template, in your own house wording, per property where those differ

Delivery

A live portal for your managers

·Real-time visibility: what is being written right now, what needs your input, what's finished
·Search and download every finished record as PDF or editable Word, whenever you need it
·A weekly coverage grid: every resident, every week, so a gap shows before an inspector finds it
·Delivery measured live against the promised turnaround, in working hours
·Tenancy changes logged with an audit page; occupancy and voids derived from move-in data
·A morning digest email to your office, and queries to your support workers visible with their answers

Protection

Security and data protection, designed in

·All data stored in a UK data centre, encrypted in transit and at rest, backed up daily
·UK GDPR compliant, with a written data processing agreement in place with every client
·Organisation isolation enforced at the database level - your records are structurally invisible to any other client
·Role-based access: support workers see only the residents at their own properties; every user has their own login and a single role
·A permanent audit trail: originals frozen, every action logged with who and when, nothing ever hard-deleted
·Safeguarding concerns routed instantly to named contacts - never left sitting in an inbox
·Olive Branch Support Ltd is registered with the Information Commissioner's Office, registration ZC198738

Next steps

Judge us on your own paperwork.

Send us one real session, however roughly it is written, and we will return the finished note on your own template within a day. Or book a 20-minute call and we will walk you through the whole service live.

Book a call Download the brochure

admin@olivebranchsupport.co.uk · 07999 754999