How it works
From doorstep to inspection file
One workflow takes a support session from the support worker's phone to a finished, audit-proof document - without anyone retyping anything.
- 01
Your support worker records the visit on their phone
Taps and bullet points, not essays. The form opens knowing the resident: their support needs, what was agreed last time, and a short guide for today's visit. It prompts the right questions at the right moment - communal safety checks on arrival, wellbeing, the support given per need, signposting, room inspection, satisfaction and safeguarding. Room photograph and both signatures are captured before they leave the property.
- 02
The original is frozen, forever
The moment a session is submitted it becomes a permanent, unchangeable record and the turnaround clock starts. Assignment to our documentation team happens automatically, balanced across the team.
- 03
Our team writes the record
A named documentation specialist - with the support worker's submission, the resident's history and your house style on one screen - writes the full, professional session note. Strict rules forbid inventing anything: if something is unclear, we query it back rather than paper over it, and the question goes to the support worker who was actually there.
- 04
A second person checks it
Every note is reviewed by someone other than its writer for accuracy against the submission, completeness and professional language before it can be released. Anything that does not read right goes back.
- 05
Delivered within 24 working hours, and typed where required
Finished notes land in your portal as PDF and editable Word, against a standard turnaround of 24 working hours that your portal measures live. Where your registered landlord requires records typed into their own system, we do that typing too and track every entry to done. Support plans update with step completion dates and dated progress comments; contact records build themselves from sessions and wellbeing checks.
- 06
Anything missing comes back the same way
If our team needs missing information, the request goes to the support worker who ran the visit, and their answer joins the record with the note rejoining the front of the queue. Safeguarding concerns alert our supervisor and your named safeguarding contact instantly - they never wait in a queue.
Want to see it with your own residents and your own note format?
Next steps
Judge us on your own paperwork.
Send us one real session, however roughly it is written, and we will return the finished note on your own template within a day. Or book a 20-minute call and we will walk you through the whole service live.
admin@olivebranchsupport.co.uk · 07999 754999